Data Collection
We collect information that you provide directly when you create an account, make a booking, or contact our support team. This includes your name, email address, phone number, and payment details necessary to process transactions.
Information You Provide
When you register for a Turfers account, we ask for basic profile information such as your name and email address. If you book a turf, we collect payment information through our secure payment processor. We also collect any messages or feedback you send to our team.
Information Collected Automatically
When you use our platform, we automatically collect certain technical information including your device type, browser version, IP address, and general location data. We also collect usage data such as pages visited, features used, and booking activity to help us improve the platform experience.
How We Use Your Data
We use the information we collect to provide, maintain, and improve the Turfers platform. Specifically, your data helps us:
- Process bookings and payments securely
- Send booking confirmations and important account notifications
- Provide customer support and respond to your inquiries
- Personalise your experience and recommend relevant turfs
- Analyse platform usage to improve features and performance
- Detect and prevent fraudulent activity
We will never use your personal data for purposes unrelated to the Turfers platform without your explicit consent.
Data Sharing
We do not sell your personal information to third parties. We may share limited data in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating the platform, processing payments, and delivering communications. These providers are contractually obligated to protect your data and may only use it for the specific services they provide to us.
Legal Requirements
We may disclose your information if required to do so by law, regulation, or legal process, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Turfers, our users, or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.
Your Rights
You have the following rights regarding your personal data:
- Access — Request a copy of the personal data we hold about you
- Correction — Request that we correct any inaccurate or incomplete data
- Deletion — Request that we delete your personal data, subject to legal obligations
- Portability — Request a copy of your data in a structured, machine-readable format
- Objection — Object to the processing of your data for certain purposes
- Withdrawal of Consent — Withdraw your consent at any time where processing is based on consent
To exercise any of these rights, please contact our privacy team using the details provided below. We will respond to your request within 30 days.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please reach out to us:
Email: support@turfers.co
We aim to respond to all privacy-related inquiries within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will notify you by posting the updated policy on this page and updating the effective date above. We encourage you to review this policy periodically to stay informed about how we protect your data.